topic Re: Postcode on my account not recognised uk in Account & Billing

Postcode on my account not recognised uk

Brad531 — Thu, 23 Apr 2026 09:44:04 GMT

When I sign into my Sky account it doesn't recognise my UK postcode

Re: Postcode on my account not recognised uk

caesarome — Thu, 23 Apr 2026 10:59:29 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Postcode on my account not recognised uk

_Claire — Thu, 23 Apr 2026 11:05:13 GMT

Thanks for escalating this @caesarome We’ve sent @Brad531 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Postcode on my account not recognised uk

caesarome — Thu, 23 Apr 2026 11:07:59 GMT

@_Claire

You have sent this to me in error so it needs sending again to @Brad531