topic Re: Need help changing my phone number. in Account & Billing

Need help changing my phone number.

Sallycatt — Wed, 22 Apr 2026 15:21:56 GMT

Hi I need to update my phone number on my details it has always let me put my home number in as I don't have a mobile phone but it is not. I tried to ring sky they are asking for the number but when I put it in it was not excepted. Thanks

Re: Need help changing my phone number.

caesarome — Wed, 22 Apr 2026 15:22:56 GMT

@Sallycatt

When you try to update your details what is happening ?

Re: Need help changing my phone number.

Sallycatt — Wed, 22 Apr 2026 15:27:06 GMT

It is saying please enter a valid mobile number. It not not give a option to put a land line number

Re: Need help changing my phone number.

MightyQuinn — Wed, 22 Apr 2026 15:30:42 GMT

Hi @Sallycatt Are you entering the full number including dialing code? Also no spaces or dashes etc., so 11 digits only.

Re: Need help changing my phone number.

MightyQuinn — Wed, 22 Apr 2026 15:38:52 GMT

Hi @Sallycatt

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Need help changing my phone number.

LauraMac38 — Wed, 22 Apr 2026 15:40:59 GMT

@MightyQuinn Thanks for escalating this. We’ve sent @Sallycatt an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Need help changing my phone number.

Sallycatt — Wed, 22 Apr 2026 15:42:04 GMT

Hi yes I tried both ways with dailing code and without. But with putting in the code as well I doesn't have enough spaces to get my phone number in. It is long it's 11 numbers.

Re: Need help changing my phone number.

caesarome — Wed, 22 Apr 2026 15:44:49 GMT

If you respond to the chat invite @Sallycatt then hopefully they can help you with this.

Re: Need help changing my phone number.

Sallycatt — Wed, 22 Apr 2026 15:48:32 GMT

Thank you I have just opened a chat hope I can sort it