topic Re: sky refund in Account & Billing

sky refund

sassy37 — Wed, 22 Apr 2026 12:41:54 GMT

hi i have a credit on my account can i ask for the money to be refunded into my bank account please

Re: sky refund

Daniel0210 — Wed, 22 Apr 2026 12:44:59 GMT

@sassy37

Can we ask what the credit is for please, for example have you now left Sky?

Re: sky refund

sassy37 — Wed, 22 Apr 2026 12:47:37 GMT

Hi i left sky q to go over to stream but many issues with the puck so i came back to sky q (all within 2 days ) of changing between the two, so i now have a credit on my account can i request this back into my account i still have a current direct debit set up for next month's payment.

And the upfront fee for the puck will this be refunded when they get the pucks back?

many thanks

sarah

Re: sky refund

Daniel0210 — Wed, 22 Apr 2026 12:53:56 GMT

@sassy37

So is this credit on your Sky Q account which presumably is still current or your short lasting Stream account?

Re: sky refund

caesarome — Wed, 22 Apr 2026 12:53:59 GMT

@sassy37

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: sky refund

sassy37 — Wed, 22 Apr 2026 12:57:19 GMT

hi its on the q account.

Re: sky refund

Daniel0210 — Wed, 22 Apr 2026 13:01:21 GMT

@sassy37

Then if that's still your current active Sky Q account any credit will be used towards future Sky Q bills.

Re: sky refund

LauraMac38 — Wed, 22 Apr 2026 13:32:19 GMT

@caesarome Thanks for escalating this. We’ve sent @sassy37 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.