topic Re: Need help in Account & Billing

Need help

Helen7007 — Wed, 15 Apr 2026 16:49:27 GMT

Please could someone contact me been tryin to get in touch on hold for 1.5 hours

Re: Need help

PandJ2020 — Thu, 16 Apr 2026 08:26:56 GMT

@Helen7007 wrote:
Please could someone contact me been tryin to get in touch on hold for 1.5 hours

What issue are you trying to resolve?

Re: Need help

RabAhmed — Wed, 22 Apr 2026 09:56:32 GMT

Hello

can someone get in touch? It's very difficult to contact Skye when we are customers. It's very frustrating.

I'm not happy. I'm paying so much money for my broadband. I've been in touch but unfortunately no one's got back to me. Wi-Fi connection is quite poorly especially in the evening or early morning. I don't know why and this isn't my problem. I'm paying for good service. I would like someone to get in touch please

Re: Need help

LauraMac38 — Wed, 22 Apr 2026 10:06:08 GMT

Hi @RabAhmed I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141