topic Re: Being billed with no service in Account & Billing

Being billed with no service

Paula153 — Tue, 21 Apr 2026 12:08:33 GMT

We signed up to sky ultimate TV and broadband last month and have yet to receive any service. Broadband couldn't be installed due to a low light issue. We were told we wouldn't be charged as no service has been provided. Now I can see a bill will come out on the 26th for TV which we cannot use as it requires the broadband that hasn't been provided.

How can sky charge for a service that has not been delivered?

Re: Being billed with no service

PandJ2020 — Tue, 21 Apr 2026 12:17:55 GMT

@Paula153 wrote:
How can sky charge for a service that has not been delivered?

If it's stream then the terms state billing commences even if not activated (after 21 days I think).

If the broadband is delayed then you should be eligible for auto compensation : https://www.sky.com/help/articles/auto-compensation

The charging/activation is automatic - you may wish to contact Sky in the circumstances...