topic Re: Double charged forNetflix in Account & Billing

Double charged forNetflix

Kramrabb — Fri, 17 Apr 2026 10:54:43 GMT

I recently switched to Sky, I already had a Netflix account and was told the my subscription with them would be switched to Sky as it is included with the package, I have logged onto Netflix via my Sky box, why am I still being charged by Netflix?

Re: Double charged forNetflix

PandJ2020 — Fri, 17 Apr 2026 11:07:59 GMT

Did you link your subscription to Sky? If not, NetFlix will carry on charging you.

Re: Double charged forNetflix

MarkGoldsmith — Fri, 17 Apr 2026 15:27:18 GMT

@Kramrabb wrote:
I recently switched to Sky, I already had a Netflix account and was told the my subscription with them would be switched to Sky as it is included with the package, I have logged onto Netflix via my Sky box, why am I still being charged by Netflix?

@Kramrabb unless you have followed the steps in this help guide (https://www.sky.com/help/sky-apps/tv-apps-on-my-sky-q-box/articles/apps-on-sky-q-and-glass-using-netflix) to link your Sky and Netflix accounts together, your Netflix account will still be outside your Sky billing which is the reason you would still be getting charged for it.

Re: Double charged forNetflix

Kramrabb — Sun, 19 Apr 2026 13:01:31 GMT

Hello

thanks for your help but when I access the Netflix page I do not get any option to log in it just launches straight away, I assume that I have already activated it.

Re: Double charged forNetflix

Mark39 — Sun, 19 Apr 2026 13:24:11 GMT

@Kramrabb you would know if you've followed the activation steps, surely? Try logging out of the Netflix app and starting again.

Re: Double charged forNetflix

Kramrabb — Mon, 20 Apr 2026 06:49:52 GMT

I have logged out of Netflix on their Website but when I click on the Netflix page on the TV it launches and there does not seem to be any option to log out.

Netflix still have my card details for payment

Re: Double charged forNetflix

Me134 — Mon, 20 Apr 2026 07:42:53 GMT

@Kramrabb wrote:
Hi

I have logged out of Netflix on their Website but when I click on the Netflix page on the TV it launches and there does not seem to be any option to log out.

Netflix still have my card details for payment

On the TV start Netflix and on the homescreen press the left arrow, at the bottom of the menu options there is a 'get help' link, click it and the sign out option (and others) are in there. Not the most obvious place for it Netflix 😞

Re: Double charged forNetflix

DaveDrizen — Mon, 20 Apr 2026 08:05:40 GMT

@Kramrabb wrote:
Hello

thanks for your help but when I access the Netflix page I do not get any option to log in it just launches straight away, I assume that I have already activated it.

My screen is different. Launching the Netflix app on your your tv and selecting aprofile which which will open the main Netflix page.. Then on the top left there is small picture of your profile icon. Select that with your remote control . That gives you you a drop down menu, one of iteam is " Get help" select that and that will give you another menu at bottom of that menu on the left it says " sign out". Select that to sign out of your account.

Re: Double charged forNetflix

Me134 — Tue, 21 Apr 2026 06:50:52 GMT

@DaveDrizen wrote:
@Kramrabb wrote:
Hello

thanks for your help but when I access the Netflix page I do not get any option to log in it just launches straight away, I assume that I have already activated it.
My screen is different. Launching the Netflix app on your your tv and selecting aprofile which which will open the main Netflix page.. Then on the top left there is small picture of your profile icon. Select that with your remote control . That gives you you a drop down menu, one of iteam is " Get help" select that and that will give you another menu at bottom of that menu on the left it says " sign out". Select that to sign out of your account.

I just went back into Netflix to check the download speed prior to my change from VM to Sky BB today. I did wonder what you were talking about but would you believe that when I posted about 20 minutes before your post the menu was on the left, it's now how you describe. So they managed to change the layout in that narrow window 🤣