topic Re: Reistate in Account & Billing

Reistate

Loopy11 — Mon, 20 Apr 2026 17:14:36 GMT

I don't get paid till next week and my sky streaming has been restricted

Re: Reistate

MarkGoldsmith — Mon, 20 Apr 2026 17:20:40 GMT

@Loopy11 wrote:
I don't get paid till next week and my sky streaming has been restricted

@Loopy11 It is Sky's policy to restrict service when payment is overdue, unfortunately they won't lift the restrictions until the bill has been paid.

You may also find that your payment method ( direct debit or card details), gets removed from your account as part of the restriction process. If this happens as well as paying the owed bill you will also need to setup the payment method again before the restrictions would be lifted.

Re: Reistate

Daniel0210 — Mon, 20 Apr 2026 17:24:31 GMT

@Loopy11
Restrictions to services occur due to missed payments, they are automatically applied and agents cannot override the process, even if you’re told otherwise.

Sky won’t reinstate restricted services until the arrears have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/