topic Re: Refund for cancelled account in Account & Billing

Refund for cancelled account

lynr — Mon, 20 Apr 2026 12:20:31 GMT

Hello - I termintaed my Sky account in March as I was moving house to an area where Sky could not provide the broadband services.
Further payment has been taken from my bank account in April stating that its for April-May. My services were terminated on 26th march - finding it very difficult to find out how I contact Sky to review/request my refund - chatbot not really helping
How do I get assistance with this to confirm that I am due a refund?

Re: Refund for cancelled account

Daniel0210 — Mon, 20 Apr 2026 12:24:14 GMT

@lynr

Did you receive an email from Sky acknowledging the cancellation?

Billing continues through a notice period. Bills for Sky+, Sky Q and Broadband /Talk are generated 14 days prior to a payment date. For Mobile, Glass and Stream it's 3 days before the payment date.

It's therefore quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you. This can take up to 6 weeks from your last day of connection.

Re: Refund for cancelled account

lynr — Mon, 20 Apr 2026 14:38:56 GMT

thanks @Daniel0210 - I'll keep an eye out for the refund in the next few weeks then

Re: Refund for cancelled account

Daniel0210 — Mon, 20 Apr 2026 14:43:17 GMT

@lynr

Is a minus figure (credit) showing on your account?

Re: Refund for cancelled account

lynr — Mon, 20 Apr 2026 15:21:02 GMT

@Daniel0210 no credit showing

Re: Refund for cancelled account

Daniel0210 — Mon, 20 Apr 2026 15:23:54 GMT

@lynr

Okay. When it's showing as a credit we can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know once the credits showing if you want to go down that route.