topic Re: Refund in Account & Billing

Refund

Callumrushton — Mon, 20 Apr 2026 10:27:14 GMT

I cancelled my my services back in March and am still yet to receive a refund. It is showing as a credit to next months payment for both tv and wifi however the payment date has now passed for next months payment and still nothing. Is there a way to speed this up?

Re: Refund

GD1 — Mon, 20 Apr 2026 10:29:19 GMT

@Callumrushton Do you still have a payment method in place? If so we can ask the Community Messaging Team to reach out to you to process the refund if you wish?

Re: Refund

Callumrushton — Mon, 20 Apr 2026 10:37:12 GMT

Yes I do. Yes please if that's ok. Payment method still in place for both tv and wifi.

Re: Refund

GD1 — Mon, 20 Apr 2026 10:38:30 GMT

@Callumrushton To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Refund

_Claire — Mon, 20 Apr 2026 10:50:51 GMT

Thanks for escalating this @GD1 We’ve sent @Callumrushton an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.