topic Re: Promise to pay in Account & Billing

Promise to pay

Kezza8119 — Sun, 19 Apr 2026 10:14:37 GMT

I would like to put a promise to pay in for the 23rd April and I will pay my bill then

Re: Promise to pay

Daniel0210 — Sun, 19 Apr 2026 10:19:04 GMT

@Kezza8119

Sky don't allow that option. Are your services already restricted?

Re: Promise to pay

Daniel0210 — Sun, 19 Apr 2026 17:17:53 GMT

@Kezza8119

If your services are already restricted you won't be able to call Sky as any calls will just ask you to pay.

Re: Promise to pay

Sky1011 — Mon, 20 Apr 2026 09:48:18 GMT

@Kezza8119 contact Sky directly. The users here are customers, not Sky, and have no ability to access your account or authority to discuss your account specifics.

Re: Promise to pay

Daniel0210 — Mon, 20 Apr 2026 09:58:12 GMT

@Kezza8119 wrote:

I would like to put a promise to pay in for the 23rd April and I will pay my bill then

@Kezza8119
Restrictions to services occur due to missed payments, they are automatically applied and agents cannot override the process, even if you’re told otherwise.

If your services are already restricted Sky won’t reinstate restricted services until the arrears have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will unfortunately only prompt you to pay.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a particular date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Promise to pay

GD1 — Mon, 20 Apr 2026 10:31:09 GMT

@Kezza8119 The information posted by @Daniel0210 is correct as advised by Sky themsleves.