topic Re: Refund of Credit in Account & Billing

Refund of Credit

Julie700 — Thu, 16 Apr 2026 19:25:54 GMT

I cancelled my sky broadband and tv in March as I have switched provider. After paying my final bill I now have a credit on my account. It says the credit will be applied to my next bill, but I have no active services. How can I get a refund?

Re: Refund of Credit

Daniel0210 — Thu, 16 Apr 2026 19:28:00 GMT

@Julie700
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note: …The same applies if you’ve moved address since cancelling and you’ve had an email from Sky about posting a cheque to you. The team can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to send out a cheque to your new address which will obviously take much longer.

Before we can escalate it to Sky please confirm in your reply that the payment method is still active.

Re: Refund of Credit

Julie700 — Thu, 16 Apr 2026 19:56:34 GMT

My direct debit is still active

Re: Refund of Credit

Daniel0210 — Thu, 16 Apr 2026 19:58:16 GMT

@Julie700
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund of Credit

Danz994 — Fri, 17 Apr 2026 09:09:07 GMT

Good Morning @Daniel0210 Thanks for making us aware of this. I'll send @Julie700 an invite now and we can assist further. Thanks, Danielle

Re: Refund of Credit

Julie700 — Mon, 20 Apr 2026 08:49:57 GMT

Thanks. A refund will be processed in May when my bill is ready.

Sky refund

Julie700 — Wed, 20 May 2026 20:17:45 GMT

I recently asked for help getting a refund as I have left sky. I spoke to a sky advisor on this page who said my refund would be processed on the 4th of May, but I still haven't received it.

Re: Sky refund

caesarome — Wed, 20 May 2026 21:02:01 GMT

@Julie700

Is the credit still showing on your account (Sky bill) ?