topic Re: Broadband in Account & Billing

Broadband

RebeccaJunor — Sun, 19 Apr 2026 23:32:44 GMT

I paid my bill on the 18/04/2026 but my Internet is not working

Re: Broadband

Daniel0210 — Mon, 20 Apr 2026 04:12:36 GMT

@RebeccaJunor

Is that your normal payment date? How did you pay? Did you make an unnecessary manual payment?

Re: Broadband

arcadeavenger — Mon, 20 Apr 2026 09:19:31 GMT

Hi @RebeccaJunor , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.