topic Re: Order cancelled, why? in Account & Billing

Order cancelled, why?

JP2712 — Sat, 18 Apr 2026 10:24:01 GMT

I'm moving house next week, im a new customer - why has my order been cancelled?

No way to call as I'm currently abroad with work and no phine signal - WiFi only.

Can someone help?

Re: Order cancelled, why?

Danz994 — Sat, 18 Apr 2026 11:49:13 GMT

Hi @JP2712 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Order cancelled, why?

JP2712 — Sat, 18 Apr 2026 13:00:12 GMT

Hi, thanks. i need this sorting asap, i have kids and no WiFi for over 2 weeks at this point. no idea why keeps cancelling, this is second time now.