topic Re: Call from sky in Account & Billing

Call from sky

Yannahan — Tue, 24 Mar 2026 11:19:00 GMT

Had a call from someone claiming to be sky, the forum won't let me post the number but it starts with 01243 and then ends with 416.
they keep calling me saying they want to send me an email to prove it's from sky, but the email address they have is wrong, and I've never used a different address. I get probably 20 emails a week from sky so it seems odd that this guy calling me wouldn't have the correct address, am I right to not interact with them?

Re: Call from sky

GD1 — Tue, 24 Mar 2026 11:28:29 GMT

@Yannahan wrote:

Had a call from someone claiming to be sky, the forum won't let me post the number but it starts with 01243 and then ends with 416.
they keep calling me saying they want to send me an email to prove it's from sky, but the email address they have is wrong, and I've never used a different address. I get probably 20 emails a week from sky so it seems odd that this guy calling me wouldn't have the correct address, am I right to not interact with them?

The partial number you've provided isn't a number used by Sky, it's likely to be a scam call so best not to entertain it, simply block the number if you can.

Sky certainly wouldn't persist calling you like this and this caller does seem to be desperate by repeatedly calling.

Re: Call from sky

DaveDrizen — Tue, 24 Mar 2026 11:38:16 GMT

Sky use a 0800 number to call out.

Re: Call from sky

MightyQuinn — Tue, 24 Mar 2026 13:48:56 GMT

Hi @Yannahan The telephone number is irrelevant, criminal scammers can spoof any number to try and trick victims that it is a genuine call.

Re: Call from sky

Daniel0210 — Tue, 24 Mar 2026 14:54:47 GMT

@Yannahan wrote:

am I right to not interact with them?

@Yannahan

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll be a scam call.

Re: Call from sky

Nikki569 — Mon, 20 Apr 2026 08:03:05 GMT

I also recieved a call from sky of this number [removed], first time I passed to my daughter and the cut off before we or the person called. Then they rang again this evening and I tried to answer and again it got cut off after I said hello? Firstly I am a sky customer and why on earth are they contacting a Deaf customer via phone? They know I am Deaf due to accessible needs and secondly, so rude! Cutting the call before we had a chance to say anything or even a hello! Very rude indeed. Very frustrating too 😕

Moderator Actions: Removed phone number

Re: Call from sky

Nikki569 — Fri, 17 Apr 2026 17:59:07 GMT

But I didnt ask for a "call out"

Re: Call from sky

PandJ2020 — Fri, 17 Apr 2026 18:06:40 GMT

@Nikki569 wrote:
But I didnt ask for a "call out"

It's not Sky calling...

Re: Call from sky

Daniel0210 — Fri, 17 Apr 2026 18:19:18 GMT

@Nikki569

From Skys own website

https://www.sky.com/help/articles/received-call-from-08007613372

Of course any number can be spoofed.