topic Re: Services Restricted in Account & Billing

Services Restricted

Stevef195 — Fri, 17 Apr 2026 11:36:00 GMT

Can anyone help me? I'm looking at possibly adding an Apple Watch to my account but keep getting this message. I've done the online chat but get told my account is perfect ?? But every time I try this keeps coming up.

Re: Services Restricted

caesarome — Fri, 17 Apr 2026 12:11:22 GMT

@Stevef195

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Services Restricted

Danz994 — Fri, 17 Apr 2026 12:30:51 GMT

Good Afternoon @caesarome Thanks for making us aware of this. I'll send @Stevef195 an invite now and we can assist further. Thanks, Danielle

Re: Services Restricted

cwatt — Fri, 17 Apr 2026 14:24:52 GMT

i also have the same problem for months now?

Re: Services Restricted

caesarome — Fri, 17 Apr 2026 15:21:14 GMT

@cwatt

Are you see a restricted message via your online account ?