https://helpforum.sky.com/t5/Account-Billing/Early-Termination/m-p/5255570#M289099 <P>I changed provider within the cooling off period. Unfortunately my new provider had an issue with open reach. It turns out sky had placed a duplicate order which was still on the open reach system. No other order could be processed.<BR />When eventually my order was processed I was just outside the cooling off period.</P><P>I have now been sent a bill for the remaining contract term. How do i stand with this issue? Do I take it to CISAS or communications ombudsman?</P> Fri, 17 Apr 2026 07:42:20 GMT Dodge1837 2026-04-17T07:42:20Z https://helpforum.sky.com/t5/Account-Billing/Early-Termination/m-p/5255570#M289099 <P>I changed provider within the cooling off period. Unfortunately my new provider had an issue with open reach. It turns out sky had placed a duplicate order which was still on the open reach system. No other order could be processed.<BR />When eventually my order was processed I was just outside the cooling off period.</P><P>I have now been sent a bill for the remaining contract term. How do i stand with this issue? Do I take it to CISAS or communications ombudsman?</P> Fri, 17 Apr 2026 07:42:20 GMT https://helpforum.sky.com/t5/Account-Billing/Early-Termination/m-p/5255570#M289099 Dodge1837 2026-04-17T07:42:20Z https://helpforum.sky.com/t5/Account-Billing/Early-Termination/m-p/5255579#M289100 <P>Have you spoken to Sky yet as the charge would be automatic. &nbsp;They may be able to adjust manually.</P><P>&nbsp;</P><P>If not, you'll have to raise a complaint and follow that process before ADR.</P> Fri, 17 Apr 2026 07:46:02 GMT https://helpforum.sky.com/t5/Account-Billing/Early-Termination/m-p/5255579#M289100 PandJ2020 2026-04-17T07:46:02Z