https://helpforum.sky.com/t5/Account-Billing/Early-Termination-Charge/m-p/5255406#M289071 <P>Automated system.</P><P>&nbsp;</P><P>You'll need to call to get it fixed.</P> Thu, 16 Apr 2026 20:01:38 GMT PandJ2020 2026-04-16T20:01:38Z https://helpforum.sky.com/t5/Account-Billing/Early-Termination-Charge/m-p/5255400#M289068 I have recently moved house and Sky were unable to provide rhe same speeds and broadband/WiFi offer in my new place. When looking to move and doing the availability checker I was prompted to phone which I did. I was told explicitly that because I couldn't get the same service/speeds I would be able to cancel the service and would not be charged, I triple checked this over the phone with the agent and then again when I phoned another time to officially cancel. I have now had the emails to say that I have been charged the cancellation fee which is obviously quite frustrating. Any thoughts/ anyone been in the same boat? Thu, 16 Apr 2026 19:52:17 GMT https://helpforum.sky.com/t5/Account-Billing/Early-Termination-Charge/m-p/5255400#M289068 Sam_Fitch 2026-04-16T19:52:17Z https://helpforum.sky.com/t5/Account-Billing/Early-Termination-Charge/m-p/5255406#M289071 <P>Automated system.</P><P>&nbsp;</P><P>You'll need to call to get it fixed.</P> Thu, 16 Apr 2026 20:01:38 GMT https://helpforum.sky.com/t5/Account-Billing/Early-Termination-Charge/m-p/5255406#M289071 PandJ2020 2026-04-16T20:01:38Z