topic Re: Disney+ in Account & Billing

Disney+

Lynne95 — Wed, 15 Apr 2026 11:48:41 GMT

I currently pay £14.99 on my Sky bill for Disney+

I can't work out how to cancel this and get the free version. I've gone into my Disney+ account which sends me back to Sky. I've tried going into my Sky and doing it from there but I get a message to say I'm almost there but they're experiencing a high demand with a MYSKY_2010 error code. Any help would be much appreciated.

Re: Disney+

PandJ2020 — Thu, 16 Apr 2026 08:43:12 GMT

Have you seen the FAQ? https://www.sky.com/help/articles/disney-plus-faqs?irct=cn-svod-disney-faq-dis-art

(Particularly, 'I already have Disney+...')

Re: Disney+

Lynne95 — Thu, 16 Apr 2026 18:57:34 GMT

Yes I have but it didn't really help but thanks for your response.

Re: Disney+

Brill+Gill — Thu, 16 Apr 2026 19:51:44 GMT

Hi @Lynne95, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141