minibox return

kev170 — Thu, 16 Apr 2026 16:49:26 GMT

Sky sent me a returns package and promised an email which would advise the equipment to return. Does anyone know what Sky needs back as no email has arrived?

Re: minibox return

Daniel0210 — Thu, 16 Apr 2026 17:08:36 GMT

@kev170

They should contact you and tell you what they are expecting back. In terms of Sky Q, it's the main box, any mini boxes, remotes, power leads although it woukd seem Sky are not requesting the return of all main boxes.

From Skys own link

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

What to return

We'll send you texts, emails, or letters to let you know exactly what you need to return.

Cancelling Sky Q? You might be asked to return any:

Sky Q boxes (including Sky Q 1TB box, Sky @ 1TB UHD box, Sky Q 2TB box)
Sky Q Mini box
Sky Q remote(s), cables and any other accessories that were provided with your install
Sky boosters (if you don't have or aren't keeping Sky Broadband).

Cancelling Sky Broadband & Talk? You might be asked to return any:

Sky hub
Sky boosters (if you don't have or aren't keeping Sky Q).
Sky Max Pods.

Re: minibox return

caesarome — Thu, 16 Apr 2026 18:18:46 GMT

@kev170

What services have you cancelled and what shows here for you:

https://www.sky.com/ordertracking

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minibox return

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