https://helpforum.sky.com/t5/Account-Billing/Moving-home/m-p/5255069#M289018 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4662482">@Sophie_potter</a>&nbsp;</P> <P>Did you use Sky's home moving service or did you cancel then sign up as a new customer at your new address, if it was this then you need to setup a new account using either a different email address or removing the one from your old account first.</P> Thu, 16 Apr 2026 13:07:08 GMT caesarome 2026-04-16T13:07:08Z https://helpforum.sky.com/t5/Account-Billing/Moving-home/m-p/5255068#M289017 <P>Hi all, I've currently moved home but can't change anything on my account due to it being linked to an old number I no longer have access to, I tried talking to the assistant online but wouldn't put me through to an agent. I've tried calling but couldn't get through I have awful signal.&nbsp;</P> Thu, 16 Apr 2026 13:04:52 GMT https://helpforum.sky.com/t5/Account-Billing/Moving-home/m-p/5255068#M289017 Sophie_potter 2026-04-16T13:04:52Z https://helpforum.sky.com/t5/Account-Billing/Moving-home/m-p/5255069#M289018 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4662482">@Sophie_potter</a>&nbsp;</P> <P>Did you use Sky's home moving service or did you cancel then sign up as a new customer at your new address, if it was this then you need to setup a new account using either a different email address or removing the one from your old account first.</P> Thu, 16 Apr 2026 13:07:08 GMT https://helpforum.sky.com/t5/Account-Billing/Moving-home/m-p/5255069#M289018 caesarome 2026-04-16T13:07:08Z