topic Email address in Account & Billing

Email address

NickiBown — Thu, 16 Apr 2026 12:57:43 GMT

Ive recently changed my email address on Sky account but emails are still being sent to the old email address.

Can anyone advise how to fix this as you can't speak to anyone anymore....

Re: Email address

caesarome — Thu, 16 Apr 2026 13:07:32 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Email address

Brill+Gill — Thu, 16 Apr 2026 13:18:22 GMT

Thanks for escalating this @caesarome. We’ve sent @NickiBown an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.