topic Scam doing the rounds. in Account & Billing

Scam doing the rounds.

CaptainScarlett — Wed, 15 Apr 2026 13:00:49 GMT

Hi Sky, I would like to thank you in advance for taking the time tomproperly advertise the Scam currently doing the rounds offering compensation. Its very elaborate, has a Sky email account and far too many details about me in advance, has there been a leak you are not telling us about? The Scam originates in India, at a guess, offering recompense for over charging and a free Ipad 13. Its very complex and you as our supplier will obviously let all your customers know about it in advance. Perhaps an add instead of the constant Disney + one currenmtly running as it will show you really care about your customers, so thanks for doing this.

Re: Scam doing the rounds.

MightyQuinn — Thu, 16 Apr 2026 10:06:50 GMT

Hi @CaptainScarlett I'm afraid that you are not talking to Sky on this public community forum. Please see Welcome below. This is a well known scam that Sky have produced a help page Account Takeover. I would look closer to home for the leak.

Re: Scam doing the rounds.

Mark39 — Thu, 16 Apr 2026 10:10:26 GMT

@CaptainScarlett I can't speak for Sky obviously (and they're unlikely to reply to your post), but I would think it highly unlikely to be the result of a data breach. I'm pretty sure providers are required to disclose the details if that happens.

This scam has been around for quite some time and I suspect is much more likely to be result of phishing and social engineering.

Re: Scam doing the rounds.

twilight+princess — Thu, 16 Apr 2026 18:15:01 GMT

It sounds like a variation of the reduce your bills scam which offered a 40% discount plus a free gift.

Re: Scam doing the rounds.

TimmyBGood — Thu, 16 Apr 2026 20:52:24 GMT

@CaptainScarlett wrote:

has a Sky email account

That's somewhat unlikely. Having the appearance of a legitimate email address is however standard practice for scammers.

Re: Scam doing the rounds.

NSaunders — Fri, 17 Apr 2026 18:03:02 GMT

I have had exactly the same scam and I agree that they seem to have far too much information. How would they know how long I have been a customer and also my exact monthly bill? This info would be held by Sky only.

Re: Scam doing the rounds.

PandJ2020 — Fri, 17 Apr 2026 18:04:29 GMT

@NSaunders wrote:
How would they know how long I have been a customer and also my exact monthly bill? This info would be held by Sky only.

...because the account has been compromised already. (Possibly be reusing passwords across sites where such passwords have been leaked)