topic Re: Early Termination in Account & Billing

Early Termination

PaulStocker — Thu, 16 Apr 2026 07:15:44 GMT

I am now living in Saudi Arabia and did contact you before I left regarding my broadband and was aware of the disconnection / early cancellation charges I would face and for this reason I decided to let out the property with Broadband.

I am currently renting out the property and did notify my tenant that Broadband was included. Unfortunately, they have now decided to cancel the connection without my knowledge.

I have been a long-standing customer of yours and will remain so with my mobile phone. Is there anything that can be done in this situation as I am really disappointed in the tenants and the actions they have taken but will struggle to pay this money.

I am not able to call customers services and wanted to know if there was an email address I can sent this enquiry to.

Re: Early Termination

MarkGoldsmith — Thu, 16 Apr 2026 07:50:12 GMT

@PaulStocker wrote:
I am now living in Saudi Arabia and did contact you before I left regarding my broadband and was aware of the disconnection / early cancellation charges I would face and for this reason I decided to let out the property with Broadband.

I am currently renting out the property and did notify my tenant that Broadband was included. Unfortunately, they have now decided to cancel the connection without my knowledge.

I have been a long-standing customer of yours and will remain so with my mobile phone. Is there anything that can be done in this situation as I am really disappointed in the tenants and the actions they have taken but will struggle to pay this money.

I am not able to call customers services and wanted to know if there was an email address I can sent this enquiry to.

@PaulStocker just an FYI this forum is primarily consisting of other Sky customers and isn't a direct communication route to Sky.

Sky don't typically use email for customer services, the best thing to do is to follow the help flows at https://www.sky.com/help/articles/contacting-sky and then when on the correct page click on "No i still need more help" at the bottom of the help guide and it will display the various available contact options.

However as contractually it does state early termination fees will apply if in a minimum term contract i'd be surprised if these were waived. As the account holder you should have been notified when the tenants attempted to switch broadband provider, and would have been provided contact details and instructions to cancel that switch if you didn't want it to take place.

Re: Early Termination

DaveDrizen — Thu, 16 Apr 2026 07:55:25 GMT

@PaulStocker wrote:
I am now living in Saudi Arabia and did contact you before I left regarding my broadband and was aware of the disconnection / early cancellation charges I would face and for this reason I decided to let out the property with Broadband.

I am currently renting out the property and did notify my tenant that Broadband was included. Unfortunately, they have now decided to cancel the connection without my knowledge.

I have been a long-standing customer of yours and will remain so with my mobile phone. Is there anything that can be done in this situation as I am really disappointed in the tenants and the actions they have taken but will struggle to pay this money.

I am not able to call customers services and wanted to know if there was an email address I can sent this enquiry to.

I am not sure how your tenant managed to cancel as it only the account holder presumably you should be the only one able cancel a service, Sky don't normally listen to any one else.

Re: Early Termination

PandJ2020 — Thu, 16 Apr 2026 08:26:27 GMT

@DaveDrizen wrote:
I am not sure how your tenant managed to cancel as it only the account holder presumably you should be the only one able cancel a service, Sky don't normally listen to any one else.

One Touch Switch, probably.

The tenancy agreement should have a clause covering such matters... (i.e. the tenant should not make changes and are fully liable if they do)