https://helpforum.sky.com/t5/Account-Billing/Charged-for-Netflix/m-p/5254850#M288964 <P>I just recently took out the package of ultimate TV and 300mb fibre costing £41pm. I added multiroom for an additional £8pm. My bill should be £49pm, but it will be £54. I have contacted sky and they keep saying the Netflix costs money on top of my package, when they advertise it as part of that cost. While I was on the phone ordering my new deal, I was offered Netflix without ads free for 4 months, rising to £6 in July - my future bills are showing this charge, but I am currently getting Netflix without ads still. When checking the deals through the website, it gives the option to add Netflix with ads for £6pm on top of the £41 - so how am I being charged £6 for something that's already included? Customer service are saying that I can cancel this cost, but I'll lose Netflix altogether. How can they charge extra for something that is advertised as included? I'm incredibly fustrated, I have been on the phone, and raised a complaint, and they aren't seeing it! Sombody please help me before I lose my mind.</P> Thu, 16 Apr 2026 08:20:10 GMT Babsy81 2026-04-16T08:20:10Z https://helpforum.sky.com/t5/Account-Billing/Charged-for-Netflix/m-p/5254850#M288964 <P>I just recently took out the package of ultimate TV and 300mb fibre costing £41pm. I added multiroom for an additional £8pm. My bill should be £49pm, but it will be £54. I have contacted sky and they keep saying the Netflix costs money on top of my package, when they advertise it as part of that cost. While I was on the phone ordering my new deal, I was offered Netflix without ads free for 4 months, rising to £6 in July - my future bills are showing this charge, but I am currently getting Netflix without ads still. When checking the deals through the website, it gives the option to add Netflix with ads for £6pm on top of the £41 - so how am I being charged £6 for something that's already included? Customer service are saying that I can cancel this cost, but I'll lose Netflix altogether. How can they charge extra for something that is advertised as included? I'm incredibly fustrated, I have been on the phone, and raised a complaint, and they aren't seeing it! Sombody please help me before I lose my mind.</P> Thu, 16 Apr 2026 08:20:10 GMT https://helpforum.sky.com/t5/Account-Billing/Charged-for-Netflix/m-p/5254850#M288964 Babsy81 2026-04-16T08:20:10Z https://helpforum.sky.com/t5/Account-Billing/Charged-for-Netflix/m-p/5254855#M288966 <P>Sorry that should have said the website is offering Netflix without ads, for £6 on top of the £41pm.</P> Thu, 16 Apr 2026 08:22:26 GMT https://helpforum.sky.com/t5/Account-Billing/Charged-for-Netflix/m-p/5254855#M288966 Babsy81 2026-04-16T08:22:26Z