topic Re: Account in Ex's Name in Account & Billing

Account in Ex's Name

Steve1276 — Wed, 15 Apr 2026 01:13:42 GMT

Ex has left property and Sky was in her name. Contract has now finished but I cannot get new Sky broadband installed because old account still in her name and I cannot contact her to ask her to cancel it. Can someone advise as Sky broadband is only option in my area.

Re: Account in Ex's Name

Daniel0210 — Wed, 15 Apr 2026 03:12:01 GMT

@Steve1276

Unfortunately this scenario crops up from time to time. Only the account holder can cancel the subscription so try contacting her through mutual friends or her family. I assume your ex also pays the bills which will now increase due to the annual price increase and if the discounts have expired.

Re: Account in Ex's Name

PandJ2020 — Wed, 15 Apr 2026 06:53:44 GMT

@Steve1276 wrote:
...as Sky broadband is only option in my area.

That is unlikely. As Sky use OpenReach services then there are many many other firms that use it to.

You may be able to transfer using OTS.

Re: Account in Ex's Name

MightyQuinn — Wed, 15 Apr 2026 08:17:44 GMT

Hi @Steve1276 As already said, if you use the One Touch Switching by simply ordering Sky Broadband in your name, it should automatically cancel the existing broadband subscription.

Re: Account in Ex's Name

DaveDrizen — Wed, 15 Apr 2026 17:55:50 GMT

@Steve1276 wrote:
Ex has left property and Sky was in her name. Contract has now finished but I cannot get new Sky broadband installed because old account still in her name and I cannot contact her to ask her to cancel it. Can someone advise as Sky broadband is only option in my area.

When you say "the contract has now finished " do you mean the account holder has contacted Sky given the necessary 31 day notice, all service has finished and any equipment retuned to Sky. In that case you can just set up account your own name. However if you mean that just you minimum term has end and the service is still active on a rolling contract then yes the account holder needs to contact Sky to cancel, giving 31 day notice and any equment returned to Sky. Only then will you be able to have account in your name and get Sky broadband. Also has mention in earler post you though you say Sky broadband is only option in your area this is wrong, as said above Sky broadband is installed by open reach which also owns all the wiring and equipment outside that come in to you property Sky are one provider of many that use it. As such there is many providers that can supply broadband to your property, Try puting your address in to either BT , EE or even Vodafone web sites to name three as see what comes up.