topic Re: Refund not issued after final bill – manual refund needed in Account & Billing

Refund not issued after final bill – manual refund needed

stevecronin — Wed, 15 Apr 2026 06:47:39 GMT

My Sky services ended on 10 March and my final bill has already been issued. I have a credit showing on my closed account and my direct debit is still active. The refund has not been issued within the normal timeframe. Please escalate this to the Messaging Team so they can process a manual refund.

Re: Refund not issued after final bill – manual refund needed

Daniel0210 — Wed, 15 Apr 2026 06:52:41 GMT

@stevecronin

The refund normally takes at least 6 weeks from your last day of service which you haven't reached yet but to see if they can help you I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund not issued after final bill – manual refund needed

Jason- — Wed, 15 Apr 2026 08:10:09 GMT

Good Morning @Daniel0210, thanks for escalating this to us and I'll be sure to drop @stevecronin a message now so we can help with their refund 👍🏻

Thanks, Jason-