topic Re: Customer service in Account & Billing

Customer service

Shuaibkhan — Fri, 12 Sep 2025 05:41:32 GMT

Good morning

I am trying to contact customer service but having issue with my account due to late payment is there a way I can contact customer service

Re: Customer service

Daniel0210 — Fri, 12 Sep 2025 06:06:45 GMT

@Shuaibkhan

Are your services restricted?

If they are, Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription.

Restrictions of services are automatic and are only applied due to a missed payment/s. Agents at Sky can’t override the process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Customer service

Shuaibkhan — Tue, 14 Apr 2026 18:11:41 GMT

Ok what if I call up customer service and make some payment will they atleast allow one service like internet connection on

Re: Customer service

Daniel0210 — Tue, 14 Apr 2026 18:18:59 GMT

@Shuaibkhan

You originally posted about this 7 months ago! Is this still the same restriction? Any calls to Sky will only prompt you to pay. Sky won't talk to you when you're in arrears.