topic Re: Request for Temporary Payment Pause in Account & Billing

Request for Temporary Payment Pause

Anonymous — Tue, 14 Apr 2026 15:20:18 GMT

I am writing to inform you that my circumstances have recently changed. I am currently an asylum seeker and receiving Section 95 support, which means I have very limited financial resources at the moment. Due to this situation, I am finding it difficult to continue my monthly payments. I kindly request if it would be possible to pause my payments temporarily for a period of at least 6 months, or provide any alternative support or reduced payment plan during this time. I would really appreciate your understanding and any assistance you can offer in this difficult situation.

Re: Request for Temporary Payment Pause

SKY1992bf — Tue, 14 Apr 2026 15:27:48 GMT

@Anonymous this is something Sky will only provide on hardware like mobile phones and sky glass TVs only

payments for monthly subscription services must continue to be paid

so are you currently paying off a glass tv or mobile phone purchase?

Re: Request for Temporary Payment Pause

Anonymous — Tue, 14 Apr 2026 15:29:57 GMT

i am paying off for my mobile phone

Re: Request for Temporary Payment Pause

MightyQuinn — Tue, 14 Apr 2026 15:31:25 GMT

Hi @Anonymous I would look for advice here https://www.sky.com/help/articles/support-with-financial-difficulty , I'm afraid you are not talking to Sky here on a public community forum. Please see Welcome below.

Re: Request for Temporary Payment Pause

MightyQuinn — Tue, 14 Apr 2026 15:32:55 GMT

@Anonymous wrote:
i am paying off for my mobile phone

Hi @Anonymous In that case, have a look here https://www.sky.com/help/articles/sky-payment-holiday