Mrs Shirley Beglin

Yahoo+Mails — Mon, 13 Apr 2026 11:55:45 GMT

I called Sky mobile on 26th March . I was offered the following deal from an agent called Denis.

Broadband

Sky package including Sky Cinema

Basically the same package but including Sky Cinema for the same price I was paying.

He said at the moment I was paying £47.00 a month which was increasing to £52.00 per month due to the price increase.

He said he could do it for £40.00 per month for 2 yrs.

He checked with his manager when said the offer would be added straight away.

However it does not look like the offer has been applied as my last bill was over £100.00.

I have called repeatedly have been promised a callback from the agent concerned. I'm getting nowhere. I've also raised a formal complaint but again I have not been contacted.

I would appreciate if this could be resolved as soon as possible . This is causing me lots of distress. I was also promised previously that I would be refunded an overpayment of £34.00 due on my mobile account.

I would appreciate a response from n order to get my issues resolved.

Shirley Beglin

Re: Mrs Shirley Beglin

SuperMatt — Tue, 14 Apr 2026 08:17:56 GMT

Hello, @Yahoo+Mails. I'll send you an invite to a private chat shortly and we can help you get this looked into for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Matt

topic Re: Mrs Shirley Beglin in Account & Billing

Mrs Shirley Beglin

Re: Mrs Shirley Beglin