topic Re: Contact email in Account & Billing

Contact email

Annabells27 — Mon, 13 Apr 2026 16:10:59 GMT

I updated my personal details with a new email address but Sky keep still emailing my old one. I cannot see anywhere else to update it - any ideas?

Re: Contact email

caesarome — Mon, 13 Apr 2026 16:21:39 GMT

@Annabells27

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Contact email

arcadeavenger — Mon, 13 Apr 2026 16:36:21 GMT

Thanks for escalating this @caesarome . We’ve sent an invite to @Annabells27 to chat.

Please be aware conversations automatically close if there is no response within 48 hours.