topic New Customer 60 Day Price Protection in Account & Billing

New Customer 60 Day Price Protection

cooldude666 — Mon, 13 Apr 2026 14:10:08 GMT

Signed up on 23 March, FF150, activation date 8th April, stated price £24 increasing to £27 on 1 April

When comparing incentives on offer as well as other providers at that time no price increase until 2027 my belief that I would get charged £24 for first 60 days swung my decision in favour of switching to Sky.

First bill being charged £27 from day 1, it was physicallyimpossible to sign up on 23rd March and pay £24 should have been adverised at £27 if Sky intended to charge £27 from day 1.

Signups a week later getting £23/£24 with no price increase until 2027

Re: New Customer 60 Day Price Protection

NickNewark — Mon, 13 Apr 2026 14:32:53 GMT

@cooldude666 You do have a cooling off period, you could try a live chat and state the case, you never know you may get a sympathetic ear, but not guaranteed. Not a dissimilar situation I had recently, I got my broadband speed lifted, the price reduced.

Re: New Customer 60 Day Price Protection

NickNewark — Mon, 13 Apr 2026 14:34:19 GMT

@cooldude666 Go through the livechat options to cancel and let us know what they say. Sometimes it works to ask the question.

Re: New Customer 60 Day Price Protection

cooldude666 — Mon, 13 Apr 2026 18:41:17 GMT

Sky Chat response to both points made in O/P was to offer £25 per month with £10 admin fee,, new contract.

SC understood when I answered recontracting would likely have a negative effect on my Topcashback non tracking claim and that a one off account credit would be preferrable with me continuing to pay £27.

SC gave same answer twice as regards new signups close to 1 April price protection for first 60 days.

"I completely understand why you’re questioning this — especially when Sky is known for offering 60‑day price protection to customers who sign up close to 1 April. You signed up on 23 March, so it’s totally reasonable that you expected the pre‑April pricing to apply.

I’ve checked your account, and I want to be transparent with you.

Your broadband activated on 08/04/2026, which means the service actually went live after the annual price change took effect. Because of that activation date, the system automatically placed you on the new pricing rather than the pre‑April protected rate"

"I understand your concern, but unfortunately, we don't have any options available to offer a credit on the account"