topic Re: Account in ex-boyfriend's name but I pay in Account & Billing

Account in ex-boyfriend's name but I pay

NinaH — Mon, 13 Apr 2026 10:21:53 GMT

I am not in a position to contact him but I cannot access anything online or cancel sky (which I don't actually want to fully do - just make changes), and there seems to be no help at all with this. I have been paying the bills for months already, any suggestions on what I can do?

Re: Account in ex-boyfriend's name but I pay

Daniel0210 — Mon, 13 Apr 2026 10:26:57 GMT

@NinaH

You can't cancel fully or remove anything from your ex's account. Only the account holder can cancel.

Perhaps contact him through mutual friends. As a last resort you cancel the payment method and Sky will chase him for arrears.

Re: Account in ex-boyfriend's name but I pay

NinaH — Mon, 13 Apr 2026 10:33:17 GMT

Thanks, not ideal at all. Definitely going to cancel sky as it shouldn't be this difficult!

Re: Account in ex-boyfriend's name but I pay

Daniel0210 — Mon, 13 Apr 2026 10:36:56 GMT

@NinaH

As stated you can't cancel anything, only your ex can so it's in your (and his) interest to make contact .

Re: Account in ex-boyfriend's name but I pay

DaveDrizen — Mon, 13 Apr 2026 11:58:35 GMT

@Daniel0210 wrote:
@NinaH
You can't cancel fully or remove anything from your ex's account. Only the account holder can cancel.

Perhaps contact him through mutual friends. As a last resort you cancel the payment method and Sky will chase him for arrears.

That might be a bit difficult if the the address registered on the account and where the equipment is, is yours. Cancling the payment method will not only restrict your service but you will or you boyfriend will not be able to speak to Sky until the outstanding debt is cleared so won't be able to even tell Sky your boyfriends address so they chase him. All communication will still come to your address including the debt collection agency if it should get that far. Also if you just want to change the name on the account to yours which you would have to do if you want to make changes. Sky don't change name account the only exception is if the account holder dies then they makethe exception of changing to the spouse. Other wise the account has to be closed and they nee the present account holder can do that , the equment returned to Sky and only then can account be opened in your name and and if it Sky Q a engineer sent to install the equipment again if it Sky stream they will just send you the equipment for yo to do. You say you are no longer in contact with him as said in earlier post have got a mutual friend that might know where he is and contact him on your behalf. Other than that contacting a solicitor I am not if Sky might talk to him or her.

Re: Account in ex-boyfriend's name but I pay

Mark39 — Mon, 13 Apr 2026 13:21:28 GMT

@NinaH wrote:

Thanks, not ideal at all. Definitely going to cancel sky as it shouldn't be this difficult!

I'm sorry, but it absolutely should. It's not your account.