topic Re: Contact from Sky Community in Account & Billing

Contact from Sky Community

GANDALFIO — Mon, 13 Apr 2026 09:37:31 GMT

Hi
I received a call today from somebody claiming to be from Sky Community. I have checked the number out and would like them to call me back. Can you arrange this? It's about billing

Thank you

Re: Contact from Sky Community

Daniel0210 — Mon, 13 Apr 2026 09:41:58 GMT

@GANDALFIO

You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Community staff do not call customers.

Re: Contact from Sky Community

GANDALFIO — Mon, 13 Apr 2026 10:30:13 GMT

How do I contact Sky about this , they said I have a price rise coming and they can reduce the cost

Thanks

Re: Contact from Sky Community

Daniel0210 — Mon, 13 Apr 2026 10:31:19 GMT

@GANDALFIO

Sounds like it was scammers contacting you.

Re: Contact from Sky Community

MightyQuinn — Mon, 13 Apr 2026 10:41:13 GMT

Hi @GANDALFIO It sounds like this scam Account Takeover.

Re: Contact from Sky Community

PandJ2020 — Mon, 13 Apr 2026 10:42:43 GMT

@GANDALFIO wrote:
How do I contact Sky about this , they said I have a price rise coming and they can reduce the cost
Thanks

I agree with @Daniel0210

It was most likely the common scam. If they are offering 40% discount then the alarms bells ring...

Re: Contact from Sky Community

Daniel0210 — Mon, 13 Apr 2026 10:45:48 GMT

@GANDALFIO

Scammers try to obtain sufficient information to be able to order expensive mobile devices under your name which Sky innocently deliver to you. Hopefully you hung up before divulging anything.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it.

See this link

https://www.sky.com/help/articles/account-takeover

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call.