topic Payment break in Account & Billing

Payment break

Siy — Sat, 11 Apr 2026 09:53:11 GMT

Hi I've recently lost my job is there anything you can do to help me out

Re: Payment break

GD1 — Sat, 11 Apr 2026 09:56:22 GMT

@Siy Sky only offer payment holidays on Sky Mobile or Glass TVs bought on credit through Sky. https://www.sky.com/help/articles/sky-payment-holiday

Re: Payment break

Daniel0210 — Sat, 11 Apr 2026 10:01:31 GMT

@Siy

There's a payment holiday and it only applies to Sky Glass and Mobile subscriptions.

This link explains it and its limitations (not sim only)

https://www.sky.com/help/articles/sky-payment-holiday.

And there's a loan extension, but again only for Glass or Mobile.

You would have to call Sky to arrange the loan extension, you can't arrange it here or online. It only lets a loan to be extended by 12 months which therefore reduces the monthly payments.

https://www.sky.com/help/articles/sky-loan-term-extension

Re: Payment break

MightyQuinn — Sat, 11 Apr 2026 10:06:26 GMT

@Siy wrote:
Hi I've recently lost my job is there anything you can do to help me out

Hi @Siy We cannot help you out (just other customers) but Sky's help page may help Support with financial difficulty.