Cancelling the Free disney as its connected to the wrong disney account

RL2020 — Fri, 10 Apr 2026 20:23:19 GMT

I assigned up to free disney but used an existing disney account by mistake, that wasn't my account. I wanted to sign up with a new account using the email I have setup with sky. I contacted Sky and they cancelled it, I could see in the disney account that it was removed the sky subscription.

But the issue I had was it got stuck in pending cancelled, so I was unable to sign up again as, although it had a date in the past as subscription cancelled it still was thinking there was a subscription.

After hours on the online chat and on the phone over a space of a week, they raised a "CR" (i think it was called) to get it sorted. Finally the subscription was cancelled and I could sign up again.

BUT as soon as I clicked to sign up or whatever it said, activate maybe, it automatically linked back up to that incorrect disney account!!

Please help, what so I need to do or say to get this resolved?

Re: Cancelling the Free disney as its connected to the wrong disney account

Danz994 — Sat, 11 Apr 2026 09:06:44 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Cancelling the Free disney as its connected to the wrong disney account in Account & Billing

Cancelling the Free disney as its connected to the wrong disney account

Re: Cancelling the Free disney as its connected to the wrong disney account