Close my account

Brad1600 — Fri, 10 Apr 2026 18:34:34 GMT

I want to close my account

Re: Close my account

Daniel0210 — Fri, 10 Apr 2026 18:36:04 GMT

@Brad1600
You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the usual 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

Remember that billing continues through the notice period after which a credit for any overpayment will show on your bills and should be refunded in about 6 weeks from your last day of connection.

If you are cancelling Sky Q or Stream return packaging will be sent out near the end of your notice period for any loaned equipment Sky are expecting back. It’s important that you obtain proof of posting and keep it safe and indefinitely.

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To cancel Sky Broadband and Sky Talk the below link explains how to switch to an alternative provider or the various methods on cancelling completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge (Sky should notify you if you do and how much they’ll charge).

NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period to the address the account was registered at. Remember to keep any proof of posting indefinitely.

Re: Close my account

caesarome — Fri, 10 Apr 2026 18:47:37 GMT

@Brad1600 wrote:

I want to close my account

If you don't mean yiur account on here and it is your TV and broadband you want to cancel then you need to call Sky and give the required notice of 31 days for TV and 14 days for broadband.

Re: Close my account

2muchTV — Sat, 11 Apr 2026 07:14:55 GMT

@Brad1600 I sent an email giving 31 day notice to Sky to cease my Stream subscription. Depending on the service you have that's always an option. They then called me (security check) and it was sorted.

topic Re: Close my account in Account & Billing

Close my account

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