topic Re: Why have u taken a payment in Account & Billing

Why have u taken a payment

Kim211 — Fri, 10 Apr 2026 17:22:00 GMT

I paid £20 on the 2nd April and u have taken another £20 today? Why?

Re: Why have u taken a payment

GD1 — Fri, 10 Apr 2026 17:25:16 GMT

@Kim211 No one here will have taken a payment as you're only telling other customers.

Did you make a manual payment? If you have a Direct Debit setup maing a manual payment won't stop the debit being collected.

You should never be making a manual payment, so the error is yours by doing so

Re: Why have u taken a payment

Daniel0210 — Fri, 10 Apr 2026 17:30:19 GMT

@Kim211
The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have been restricted.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

Re: Why have u taken a payment

Mark39 — Fri, 10 Apr 2026 17:40:30 GMT

@Kim211 best not to make manual payments for exactly this reason.