topic Bill has gone up in Account & Billing

Bill has gone up

MORRISSEY- — Fri, 10 Apr 2026 17:01:34 GMT

My bill has gone up 3 times since January and my Internet is 67e why is this

Re: Bill has gone up

Daniel0210 — Fri, 10 Apr 2026 17:16:15 GMT

@MORRISSEY-
We can’t see your bills but the usual reason for a bill increase, other than the usual annual price increase in April, is that your discounts have ended.

Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Bill has gone up

caesarome — Fri, 10 Apr 2026 18:18:41 GMT

@MORRISSEY-

The annual price rise in April will be the reason for one of them and if a discount is ending as we are billed in advance with Sky you might see the increase spilt over two bills.

Re: Bill has gone up

MORRISSEY- — Tue, 14 Apr 2026 12:04:06 GMT

I need sky to call me as it's impossible to get a contact number i am a pensioners and I need to discuss my bill it's gone up to much

Re: Bill has gone up

Daniel0210 — Tue, 14 Apr 2026 12:38:13 GMT

@MORRISSEY-

You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Sky won't / can't contact you based on your post. Your Community username isn't linked to any Sky accounts you may have, so no one knows who you are anyway. You need to initiate contact to discuss.

Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn't allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.