topic Re: I’ve cancelled Sky and waiting for refund in Account & Billing

I’ve cancelled Sky and waiting for refund

parisbun — Fri, 10 Apr 2026 15:55:38 GMT

I cancelled my package with Sky and broadband last date was Feb 1st. Tv package was cancelled a few weeks later.

Can you let me know when I should expect the payment refund? All kit was retuned and you confirmed by email on 25 February 2026. Payment method is still active.

Thank you.

Re: I’ve cancelled Sky and waiting for refund

caesarome — Fri, 10 Apr 2026 15:59:27 GMT

So to confirm @parisbun that you are seeing a credit on your account ?

Re: I’ve cancelled Sky and waiting for refund

parisbun — Fri, 10 Apr 2026 16:27:04 GMT

Sorry, should I have @caesarome @you? I do have a credit on my account.

Re: I’ve cancelled Sky and waiting for refund

caesarome — Fri, 10 Apr 2026 16:30:31 GMT

@parisbun

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: I’ve cancelled Sky and waiting for refund

parisbun — Fri, 10 Apr 2026 16:41:09 GMT

Thank you @caesarome ☺️

Re: I’ve cancelled Sky and waiting for refund

Jason- — Fri, 10 Apr 2026 16:45:55 GMT

Good Evening @caesarome, thanks for escalating this with us. I'll be sure to drop @parisbun an invite and we can help with this refund issue.

Thanks, Jason-