topic Re: Extra cost in Account & Billing

Extra cost

Nothappy26 — Fri, 10 Apr 2026 09:20:00 GMT

I took out a package for sky ultimate plus broadband for around £50. Now I all of a sudden pay an extra £23 for that. How is that possible? And I cant speak to no one its so frustrating

Re: Extra cost

caesarome — Fri, 10 Apr 2026 09:26:43 GMT

@Nothappy26

When did you take out this package, could it be your discount is expiring or has expired ?

Re: Extra cost

Nothappy26 — Fri, 10 Apr 2026 09:29:22 GMT

This was 1 month ago

Re: Extra cost

caesarome — Fri, 10 Apr 2026 09:31:57 GMT

What do your future Sky bills show that you will be paying ?

If they are also the same then all we can suggest is that you call Sky about this.

Re: Extra cost

Nothappy26 — Fri, 10 Apr 2026 09:33:52 GMT

Yeah that will be great if you can find a number that actually works and not refers you back to online and hangs up on you.

Re: Extra cost

Mark39 — Fri, 10 Apr 2026 12:29:54 GMT

@Nothappy26 the forum doesn't permit posting of phone numbers. Use the help guide here, click on still need help, then prefer to get in touch. Contact options will be shown: https://www.sky.com/help/your-account/my-account-and-subscription/my-contract/articles/your-sky-contract-tv

Re: Extra cost

Daniel0210 — Fri, 10 Apr 2026 12:31:02 GMT

@Nothappy26
These are the current methods for contacting Sky. Some contact methods will be more appropriate than others depending on the issue you have.

🟡 📞 Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟡online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟡Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟡Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

⚪️Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.