topic swopping from virgin to sky in Account & Billing

swopping from virgin to sky

martinclayton — Fri, 10 Apr 2026 12:25:14 GMT

The sales patter to swop from Virging to Sky stated upto £300 to help with swopping over ..

well I need help Ive had a virging bill of £129.32 arrive AFTER the end of my contract with them. Are Sky going to pay this ?

Re: swopping from virgin to sky

Me134 — Fri, 10 Apr 2026 12:26:11 GMT

@martinclayton wrote:
The sales patter to swop from Virging to Sky stated upto £300 to help with swopping over ..
well I need help Ive had a virging bill of £129.32 arrive AFTER the end of my contract with them. Are Sky going to pay this ?

https://www.sky.com/help/articles/switching-credit-offer

Re: swopping from virgin to sky

Mark39 — Fri, 10 Apr 2026 12:30:58 GMT

@martinclayton No. You'll need to pay it, then see if you can claim from Sky.

Re: swopping from virgin to sky

caesarome — Fri, 10 Apr 2026 12:32:54 GMT

@martinclayton wrote:

Are Sky going to pay this ?

Sky will not pay it but they will apply a credit to your account once you provide them will the documents they require:

https://www.sky.com/help/articles/switching-credit-offer

Switching to Sky Broadband? - We’ll credit you up to £200*
Switching to Sky TV? - We’ll credit you up to £100*
Switching to Sky TV & Broadband? - We’ll credit you up to £300*

You must provide a copy of the bill from Virgin where you have been charged an early termination fee and a copy of a statement showing that you have paid it and send these to Sky via this email address - switching credit @Sky.uk (all one word without the gap)

Re: swopping from virgin to sky

TimmyBGood — Fri, 10 Apr 2026 12:40:51 GMT

@martinclayton wrote:

Are Sky going to pay this ?

Virgin cannot discuss your account status or disclose any outstanding amount on their billing with another ISP: that would be a gross breach of privacy and GDPR.

This is why an ex-customer has to pay any final bill themselves and then make a claim to their new provider.