topic Re: Returning sky stuff in Account & Billing

Returning sky stuff

Laurabalogova — Fri, 10 Apr 2026 09:26:29 GMT

Hi good morning ive already sent the sky tv streaming box on tuesday as monday was bank holiday and ice recived a text saying i have been billed. I havent returned the stuff earlier as im not very well i have lover back problems and sciatica so its hard for me to go anywhere but ex sister in law has definitely sent it on tuesday 7th of April.

Re: Returning sky stuff

caesarome — Fri, 10 Apr 2026 09:30:32 GMT

@Laurabalogova

If you have been charged a non return fee then we can help you with this so did you keep the receipt you were given when you sent it off as it will contain the tracking reference.

Re: Returning sky stuff

Laurabalogova — Fri, 10 Apr 2026 09:33:59 GMT

Yes i have had help to send back the stuff as i can not leave my house as im in sevre pain she will send me the tracking number but shes not at home at the moment as soon as i have the information i will send it over

Re: Returning sky stuff

MightyQuinn — Fri, 10 Apr 2026 10:31:23 GMT

Hi @Laurabalogova

Do not show your tracking number on this public community forum. Wait for Sky to request it.

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Returning sky stuff

LJB-C — Fri, 10 Apr 2026 10:57:14 GMT

Hi, thanks for escalating this @MightyQuinn. We’ve sent @Laurabalogova an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.