topic Re: sky email address in Account & Billing

sky email address

Valerie_Mc — Thu, 09 Apr 2026 19:39:57 GMT

does anyone know what the email address is for sending a cancellation notice to? The website says to give 31 days notice for cancellation, but I cannot find how to do that. I can't find an email address that I can email in order to give my 31 days notice.

Re: sky email address

Daniel0210 — Thu, 09 Apr 2026 19:43:55 GMT

@Valerie_Mc
To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the usual 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

Remember that billing continues through the notice period after which a credit for any overpayment will show on your bills and should be refunded in about 6 weeks from your last day of connection.

If you are cancelling Sky Q or Stream return packaging will be sent out near the end of your notice period for any loaned equipment Sky are expecting back. It’s important that you obtain proof of posting and keep it safe and indefinitely.

Re: sky email address

MightyQuinn — Thu, 09 Apr 2026 19:49:03 GMT

@Valerie_Mc wrote:
does anyone know what the email address is for sending a cancellation notice to? The website says to give 31 days notice for cancellation, but I cannot find how to do that. I can't find an email address that I can email in order to give my 31 days notice.

Hi @Valerie_Mc I'm afraid that Sky don't use inbound email for cancellations. They insist on an interactive session to check that you are the account holder.

Re: sky email address

Daniel0210 — Thu, 09 Apr 2026 19:58:22 GMT

@MightyQuinn

There is an email option in the link on my post but yes, Sky will need to speak to the customer to confirm they are the account holder.

(by clicking on no, still need help)

Re: sky email address

MightyQuinn — Thu, 09 Apr 2026 20:42:10 GMT

@Daniel0210 wrote:
@MightyQuinn
There is an email option in the link on my post.

Hi @Daniel0210 Are you sure that is not an online form?

Re: sky email address

TimmyBGood — Thu, 09 Apr 2026 20:44:13 GMT

@Valerie_Mc

There's information specific to the April price increase cancellation right (and an email address) here:

https://www.sky.com/help/articles/changes-to-your-sky-subscription-uk

Re: sky email address

caesarome — Thu, 09 Apr 2026 21:34:34 GMT

@MightyQuinn wrote:
Hi @Daniel0210 Are you sure that is not an online form?

@MightyQuinn

There is both an online form and an email address that can be used available via the No, I still need help option here:

https://www.sky.com/help/articles/cancel-sky-tv

Re: sky email address

Daniel0210 — Fri, 10 Apr 2026 06:56:14 GMT

@MightyQuinn

I used to believe you couldn't cancel via email as well but I'm pretty sure it was @caesarome that corrected me.