topic Re: Hayu access issues in Account & Billing

Hayu access issues

Marigold47 — Sat, 28 Mar 2026 14:22:34 GMT

I have activated the Hayu subscription but unable to watch anything on my Glass tv. Keeps taking me to get started which I select then it says all set just sign in to the app. I click on open hayu and just go round in the same circle. When I click on my account in the hayu app it's says sorry something went wrong! Subscriptions.find is not a function 4000.
I have refreshed all apps, powered off the tv and broadband at the mains and waited 48 hours but still the same issue. It's driving me nuts - any advice please?

Re: Hayu access issues

Brill+Gill — Sat, 28 Mar 2026 15:53:38 GMT

Hi @Marigold47, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Hayu access issues

Tanya51 — Mon, 30 Mar 2026 16:07:51 GMT

I am having this same issue, spoke to sky did hsual regresh apps switch internet iff etc. ti be then told they cant fix it and to contact hayu, only problem is i cant find anyway to contact hayu

Re: Hayu access issues

LauraMac38 — Mon, 30 Mar 2026 16:26:39 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Hayu access issues

Adrian7886 — Thu, 09 Apr 2026 16:58:19 GMT

I have the same issue. It's frustrating! Can anyone help?

Re: Hayu access issues

Tanya51 — Thu, 09 Apr 2026 19:20:16 GMT

I havent even had a relpy when i messaged the above link its deiving me crazy

Re: Hayu access issues

Marigold47 — Thu, 09 Apr 2026 19:41:09 GMT

I haven't heard from any sky employee even though it's been escalated twice. Still can't access Hayu, subscription has now started to be charged and can't cancel it as it doesn't show on my sky account as it says it's included in my package! Going round and round in circles - guess it's karma for wanting to waste my life watching The Real housewives of anywhere 🤦🏽‍♀️