topic Re: Struggling in Account & Billing

Struggling

Ellie205 — Thu, 09 Apr 2026 16:15:04 GMT

Hi. I really need some help

I cannot afford to pay my bill until I get paid on the 27th y services have been stopped

I've tried ringing but it says I need to pay my bill first before it will let me speak to someone

I just want an extension on my bill and my services turned back on please

Re: Struggling

daveNOS — Thu, 09 Apr 2026 16:20:33 GMT

@Ellie205 Once restricted its highly unlikley that Sky will restore your services untill the bill is paid in full, you may be able to get through by putting 141 in front of the customer service number, however there is no guarantee that will work.

Re: Struggling

Ellie205 — Thu, 09 Apr 2026 16:22:33 GMT

Will I get a late fee please ?

Re: Struggling

daveNOS — Thu, 09 Apr 2026 16:24:32 GMT

@Ellie205 Yes, you probably will,(i believe its £10) you should also be aware that if the bill is 2 weeks or more late then Sky may insist on next months bill being paid in advance before services are restored.

Re: Struggling

MightyQuinn — Thu, 09 Apr 2026 16:25:48 GMT

@Ellie205 wrote:
Will I get a late fee please ?

Hi @Ellie205 Highly likely, but we can't say for certain as we are all customers on this public community forum.

Re: Struggling

Ellie205 — Thu, 09 Apr 2026 16:28:32 GMT

I physically do not have any money until 27th so can they keep giving me late fees or will it be just one fee ? They can't take what I haven't got right now and I can't get hold of anyone to tell them

Re: Struggling

Daniel0210 — Thu, 09 Apr 2026 16:39:30 GMT

@Ellie205
Restrictions to services occur due to missed payments, they are automatically applied and agents cannot override the process, even if you’re told otherwise.

Sky won’t reinstate restricted services until the arrears have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Struggling

MightyQuinn — Thu, 09 Apr 2026 16:44:15 GMT

Hi @Ellie205 Have a look here https://www.sky.com/help/articles/support-with-financial-difficulty