topic Re: Refund after cancellation in Account & Billing

Refund after cancellation

gvh — Thu, 09 Apr 2026 10:21:58 GMT

It's been 4 months since I cancelled my account, and no refund has been processed. Is there a concrete link or email address where I could make the refund request? I don't want to waste time trying to contact them on the phone. I tried to find something through the sky account portal but could not find anything. Unbelievable that Sky makes this simple process that complicated

Re: Refund after cancellation

Daniel0210 — Thu, 09 Apr 2026 10:23:50 GMT

@gvh
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note: …The same applies if you’ve moved address since cancelling and you’ve had an email from Sky about posting a cheque to you. The team can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to send out a cheque to your new address which will obviously take much longer.

Before we can escalate it to Sky please confirm in your reply that:
it’s still currently showing as a credit on your Sky account,
if the payment method is still active and
if the payment method has been cancelled whether you’ve moved address since leaving.

Re: Refund after cancellation

gvh — Thu, 09 Apr 2026 10:31:05 GMT

Please escalate. I confirm it still shows as credit (negative amount to pay in next bill) and the payment method is still active. Address has not changed.

Re: Refund after cancellation

Daniel0210 — Thu, 09 Apr 2026 10:33:32 GMT

@gvh
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund after cancellation

Danz994 — Thu, 09 Apr 2026 10:35:23 GMT

Good Morning @Daniel0210 Thanks for making us aware of this. I'll send @gvh an invite now and we can assist further. Thanks, Danielle