topic Re: Payments in Account & Billing

Payments

Kelise — Thu, 09 Apr 2026 09:18:30 GMT

In the month of 28th April - 27 may you are charging me for two tvs and I do not have two only one and are also double charging me for all the packages I don't want the two of the same as I should only have one of each package and would like to also cancel sky sports my bill should be £95 and I refuse to pay anymore unless it goes down to this by the next upcoming month thanks

Re: Payments

Angel_Aka — Thu, 09 Apr 2026 09:24:37 GMT

@Kelise wrote:
In the month of 28th April - 27 may you are charging me for two tvs and I do not have two only one and are also double charging me for all the packages I don't want the two of the same as I should only have one of each package and would like to also cancel sky sports my bill should be £95 and I refuse to pay anymore unless it goes down to this by the next upcoming month thanks

You're not contacting Sky by posting on a public forum. You need to call them about anything regarding payments on your account.

Re: Payments

Daniel0210 — Thu, 09 Apr 2026 10:19:19 GMT

@Kelise wrote:

would like to also cancel sky sports

To remove Sky Sports you need to contact Sky giving 31 days notice. If you have 'in contract' discounts you may not be able to remove them because the discounts were provided on the understanding you’d be paying for the full period. Also make sure cancellation of a certain add-on doesn’t cancel another part of a discount.

You may be able to remove it via this link which includes a message option (usually available between 9am & 7.30pm) or by calling using the number that should appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

my bill should be £95 and I refuse to pay anymore unless it goes down to this by the next upcoming month thanks

You can't refuse to pay a bill. That would cause you much greater problems whereby all your services would be restricted, late payment fees would be added, you wouldn't be able to call Sky, you would not be able to cancel anything and Sky could eventually pass on the debt to a Debt Recovery company and it could affect your credit score.

Re: Payments

caesarome — Thu, 09 Apr 2026 12:19:07 GMT

@Kelise

Do these charges cover the same dates and have you made any changes to your package recently ?