Netflix

Mysteryperson — Thu, 09 Apr 2026 10:12:41 GMT

When i got my sky package in October I got Netflix WITHOUT ads but I went onto Netflix this morning and was interrupted by ads and I have no idea how to fix without upgrading my plan and paying more because according to sky I was always basic WITH ads.

Re: Netflix

Jason- — Thu, 09 Apr 2026 12:18:13 GMT

Hello @Mysteryperson, thanks for taking the time to join our Community and make your first post! 👍🏻

Sorry to see there is some confusion surrounding your Netflix plan which is included with your Sky TV package. I'll send you an invite to a private chat shortly and I can look into this for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

topic Netflix in Account & Billing

Netflix

Re: Netflix