topic Re: Account refund in Account & Billing

Account refund

GC2520 — Wed, 08 Apr 2026 23:10:30 GMT

Hi, I've cancelled my Sky account, cost and performance became less attractive, however I see a credit on March account of 180.55 and a credit on April account for 46.49.

broadband stopped end of March and tv is this week I'm sure, I've tried contacting them to get refund but no luck, any suggestions?
thanks

Re: Account refund

Daniel0210 — Thu, 09 Apr 2026 04:18:30 GMT

@GC2520
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

Once the TV subscription has ended and the credit is showing for that post back on this thread and we can ask the Community Messaging Team to contact you to hopefully refund the credits in 3-5 working days.

Re: Account refund

GC2520 — Thu, 09 Apr 2026 09:32:16 GMT

Thanks for your help, appreciate the reply, getting through is a nightmare, their Bot needs an overhaul as not really any help! 🙈

how would I go about getting help from the team you mention?

Re: Account refund

Daniel0210 — Thu, 09 Apr 2026 10:05:53 GMT

@GC2520

Once the TV subscription has also ended and both credits are showing on your Sky account(s), post back on this thread and we can ask the Community Messaging Team to contact you to hopefully refund the credits in 3-5 working days.