topic Re: Refund in Account & Billing

Refund

Halifaxdave — Sun, 05 Apr 2026 12:41:10 GMT

I cancelled my services a few weeks ago and have a credit showing for my next bill. I would like to obtain the credit please.

Re: Refund

Daniel0210 — Sun, 05 Apr 2026 12:42:15 GMT

@Halifaxdave
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note: [The same applies if you’ve moved address since cancelling and you’ve had an email from Sky about posting a cheque to you. They can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to send out a cheque to your new address which will take much longer].

Before we can escalate it to Sky please confirm in your reply that…it’s still currently showing as a credit on your Sky account, if the payment method is still active and if the payment method has been cancelled whether you’ve moved address since leaving.

Re: Refund

caesarome — Sun, 05 Apr 2026 12:42:23 GMT

@Halifaxdave

Have you left your payment details in place on the account so that the refund can be issued via it ?

Re: Refund

Halifaxdave — Sun, 05 Apr 2026 20:17:54 GMT

Hi,

Yes, I still have a credit showing, the payment method is still active and the payment method has not been cancelled since leaving.

Thanks

Re: Refund

GD1 — Sun, 05 Apr 2026 20:24:14 GMT

@Halifaxdave To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble from tomorrow.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Refund

LJB-C — Mon, 06 Apr 2026 07:54:03 GMT

Thanks for escalating this @GD1. We’ve sent @Halifaxdave an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Refund

Halifaxdave — Wed, 08 Apr 2026 23:12:26 GMT

Just by way of an update, I had an online chat and the refund has been processed and expected to take 3-5 days for me to receive it. Thank you.